Report a claim by calling your insurance broker, or contact us directly at
1.855.621.6262, 24 hours a day, 7 days a week.
Tell us how we did!
We take pride in our customer service and always strive to go above and beyond to take care of you. If you’d like to share a story about the outstanding service you received, or just want to let us know how we can improve for next time, please call us at 1.855.621.6262.
If you weren’t pleased with how your claim was handled, or if you still have unanswered questions, be sure to let your adjuster know. If they can’t resolve the issue to your satisfaction, here’s how you can make sure you get the answers you deserve:
Contact the Claims Lead
Ask your adjuster for the contact information of the Claims Lead at the office where your claim is being handled, or call 1.855.621.6262 and ask for the Claims Lead in your region.
Speak with a Customer Care Representative
Contact our Office of the Ombudsman
If our Claims Department was unable to resolve your issue, contact our Office of the Ombudsman at firstname.lastname@example.org. They’ll review your case and make sure it was properly and fairly handled.