Personal Home & Auto Insurance

As the pandemic continues to evolve, check here for resources and information on who to contact with questions.

Information for Personal Lines Customers

For personal automobile policyholders, we’re offering an automatic 15% premium reduction for three months. You’ll see this reflected on your account beginning in June. There’s no action you need to take. Please contact your broker with any questions.

If you’re no longer using your vehicle at all, there are ways to further reduce your premium. Please contact your broker to discuss your options.

General FAQs

Are your offices still open?

At Northbridge, the health and wellness of our employees, brokers, and customers is our utmost priority. As a proactive measure to help curb the spread of COVID-19, all of our employees are now working remotely. We remain open for business and are here to serve you.

How can I contact you?

Customers and brokers can continue to contact us through our regular methods of communication. As the situation evolves, we’ll also continue to monitor developments, provide updates and offer additional resources on this page, as well as through our social media channels:

Can I still submit a claim?

Yes. Click here for more information on how to report a claim.

Are you offering premium rebates for personal automobile customers?

Yes, we’re offering our personal automobile policyholders an automatic 15% premium rebate for three months. You’ll receive a notification detailing your premium rebate in June. There’s no action you need to take. Please contact your broker with any questions.

Who is eligible for the premium rebate?

You’re eligible for the personal automobile premium rebate as long as your vehicle has third-party liability coverage on May 31, 2020. ATVs, motorcycles and snowmobiles do not qualify.

What if I’m no longer using my personal vehicle?

If you’re no longer using your personal vehicle at all, there are alternate ways to reduce your premium. Please contact your broker to discuss your options.

If I’m using my personal vehicle for delivery services, will my policy cover this?

You may have protection through the business or delivery service that you’re working with. If you don’t, we’ll protect you if you use your personal vehicle. If you’d like to continue providing delivery services after the pandemic, please contact your broker.

If my property is unoccupied for an extended period of time due to the pandemic, am I covered?

We know that some customers will have unoccupied seasonal homes or secondary properties that may be unoccupied for extended periods during the pandemic. We don’t expect you to visit these properties if you can’t due to travel restrictions or health issues. Your coverage will continue uninterrupted.

How else are you helping Canadians?

Recognizing the unprecedented and widespread impact COVID-19 has had on our customers and communities, Fairfax Financial Holdings Limited, our parent company, has donated over $1 million to Canadian food banks and humanitarian organizations providing relief services to those severely disadvantaged by the pandemic. In addition, we’ve donated $100,000 to Food Banks Canada, and will match employee donations to this and other charities.

Who to contact

If you have questions about coverage related to the pandemic outbreak, please contact your insurance broker.

Reporting claims

Please report any non-emergency claims online here:
Submit your claim here

If you have a question about a claim already in process, contact your regional claims team, at one of the following e-mails:
Western region: [email protected]
Ontario: [email protected]
Atlantic region: [email protected]
Québec: [email protected]

If your claim is urgent, please call 1.855.621.6262.

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