COVID-19 Information

As the pandemic outbreak continues to evolve, check here for resources to help protect your business and for information on who to contact with questions.

A message from our President

Businesses are being challenged in ways we’ve never experienced, and we know this is a very difficult time for many of our customers. As your insurance partner, I wanted to reassure you that we’re working closely with our broker partners and together we’re here and ready to support you in any way that we can.

We continue to monitor this situation closely and want to share some of the things that we’re doing to help you:

  • We know that many of our customers have had to temporarily close locations, so we’re automatically extending coverage for unoccupied buildings. Please let your broker know if any of your locations are closed for longer than 90 days.
  • To further support you, we’ve created a guide outlining steps that you can take to keep your business safe if you’ve had to close.
  • If you’ve parked your business vehicles temporarily due to reduced operations, please contact your broker and we’ll work with them to suspend liability and collision coverage until your vehicles are back on the road again.
  • If you’ve initiated delivery services to keep your business up and running, contact your broker and we’ll work with them to make sure that you’re protected.

We’ve also built this COVID-19 resource centre to share information that will help you mitigate risk, plan your business continuity and pandemic response efforts, and access government resources. We’ll be updating this page with new resources as they become available. In addition, many of you have had questions about your insurance coverage, so we’ve also included a list of frequently asked questions as a starting point to help you get the answers you need. If you have more specific questions about your policy, please contact your broker.

These are unprecedented and challenging times for all of us, and as the situation continues to evolve, so will our support. Working together is needed now, more than ever.

Thank you for placing your trust in Northbridge and please stay safe.

Silvy Wright
President, Northbridge Insurance


Business Continuity & Preparedness

Government of Canada: Business Support

Business Resources


  • Downloadable emergency contact list template
    How to create your emergency contact list.
  • Free teleworking tools:
    • Google Hangouts
      Google is waiving the fees on the premium version of Hangouts Meet to assist businesses and schools operating remotely.
    • Microsoft Teams
      Microsoft is making a 6-month E1 Trial license available in response to the increased need for employees to work from home in response to the COVID-19 outbreak.


Are your offices still open?

At Northbridge, the health and wellness of our employees, brokers, and customers is our utmost priority. As a proactive measure to help curb the spread of COVID-19, all of our employees are now working remotely. We remain open for business and are here to serve you.

How can I contact you?

Customers and brokers can continue to contact us through our regular methods of communication. As the situation evolves, we’ll also continue to monitor developments, provide updates and offer additional resources on this page, as well as through our social media channels:

My business has been impacted by COVID-19. Will you be offering flexibility for premium payments?

If you’re in a heavily impacted industry and in need of some flexibility with premium payments, please contact your broker and we will work with them to find a solution.

Can I still submit a claim?

Yes. Click here for more information on how to report a claim.

Are my business premises covered if they’re unoccupied for a period of time during the pandemic?

Yes, your policy will continue to cover your premises. Please contact your broker for more details about the coverage within your policy.

Is there any coverage for legal actions against me resulting from the pandemic?

Depending on the terms and conditions of your policy, your business may be covered for allegations related to the pandemic. Please contact your broker for details.

If my business closes, experiences a loss of revenue, or has increased expenses through the period of the pandemic, will I be covered by business interruption or business income insurance?

Please contact your broker to discuss the details of your policy.

Who to contact

If you have questions about coverage related to the pandemic outbreak, please contact your insurance broker.

Reporting claims

Please report any non-emergency claims online here:
Submit your claim here

If you have a question about a claim already in process, contact your regional claims team, at one of the following e-mails:
Western region: [email protected]
Ontario: [email protected]
Atlantic region: [email protected]
Québec: [email protected]

If your claim is urgent, please call 1.855.621.6262.

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