“Before we even made any claims, Northbridge adjusters toured our facilities to better understand our business and equipment,” says Mr. Archer.
Nobody knows trucking and logistics, or appreciates the unique challenges facing transportation companies, more than we do at Northbridge Insurance®*. With over 60 years of experience in the transportation sector, quite simply, we get trucking. Our Claims Call Centre is manned 24/7 because accidents don’t always happen during business hours. Northbridge adjusters are transportation experts, so we can react quicker, with greater expertise and technical knowledge, than other insurance companies. Our goal is to get you back on the road, with as little financial loss, as quickly as possible.
“We haul petroleum, so claims can be expensive because of environmental issues,” says Mr. Archer. “Our previous insurer didn’t understand our business. We had a truck burn and part of the highway had to be replaced. They weren’t too happy. Northbridge doesn’t panic when you make a claim.”
You can’t investigate accidents from behind a desk. Our claims adjusters visit the scene immediately after it’s cleared, so evidence can be collected as soon as possible. Sometimes, the authorities record insufficient information. Our adjusters log their own data, including witness interviews. When the situation warrants, we also send a lawyer who is experienced in transportation with our adjuster to gather evidence for potential legal proceedings.
“When we call Northbridge, we know things will be taken care of,” says Mr. Archer. “They keep on the body shops to ensure work is completed quickly. They even subrogate claims below our deductible so we can concentrate on our business.”
Talk to your insurance broker. Learn how Northbridge empowers you with tools and resources so you can focus on what’s important—your customers and your profits.
“When you make a claim, you really find out what your insurance company is made of,” says Mr. Archer. “Northbridge are great folks to work with. They’re very helpful and they’re always there for us.”
* Policies are underwritten by Northbridge General Insurance Corporation.
® Registered trademark of Northbridge Financial Corporation (“Northbridge”). Used under license from Northbridge.